Can I Cancel My VietJet Ticket and Get My Money Back A Complete Guide

Travel plans can change in a heartbeat. One moment you are excited about a trip to Vietnam or Thailand, and the next, an emergency forces you to stay home. If you booked a ticket with VietJet, you might be asking yourself: Can I cancel my VietJet ticket and get my money back? This is a stressful question, especially if you are on a tight budget. We understand how frustrating it feels to think your money might vanish into thin air. Do not worry. We are here to help you understand every detail of the VietJet Air cancellation policy. By the time you finish reading this post, you will know your rights, the costs involved, and how to get your refund as quickly as possible. Let us dive in and solve this together.

Does VietJet Allow Ticket Cancellations

Yes, VietJet Air does allow ticket cancellations, but the rules depend on your fare type and when you cancel. The VietJet Air cancellation policy is not a one-size-fits-all situation. Think of it like buying a movie ticket: if you cancel before the show starts, you might get some money back, but if you wait until the last minute, you could lose everything. VietJet operates as a low-cost carrier, which means they keep prices low by limiting flexibility. However, that does not mean you have zero options. You can cancel both domestic and international flights, but you must act quickly and understand the fee structure.

What you need to know about VietJet cancellations:

• Cancellations are allowed online via their website or mobile app.

• You cannot cancel through social media or email; you must use their official channels.

• If you booked through a third-party site, you must cancel through that same site.

• The closer you cancel to the departure time, the higher the VietJet Air cancellation fee becomes.

• Some promotional fares (like 0 VND tickets) are completely non-refundable and non-changeable.

AirlnesDealsHub recommends always logging into your booking on the VietJet website first. Look for the “Manage Booking” section. If you see a cancel button, you are in luck. If not, call their support immediately. Remember, waiting even one hour can cost you more money. We have seen travelers lose hundreds of dollars simply because they hesitated. Do not let that be you. Read your fare conditions carefully before clicking anything.

Can I Get a Refund for a Cancelled VietJet Ticket

This is the million-dollar question: Can I get a refund after cancelling my VietJet Air ticket? The short answer is: sometimes yes, sometimes no. The longer answer lies deep inside the VietJet Air refund policy. Unlike full-service airlines, VietJet does not automatically give you cash back for every cancellation. Instead, they often offer travel credits or vouchers. However, there are specific situations where you can get real money back. For example, if VietJet cancels your flight (not you), you are legally entitled to a full refund. Similarly, if you cancel within 24 hours of booking and your flight is at least 7 days away, you may qualify for a full refund under their VietJet cancellation policy 24 hours rule.

Key scenarios where you can get a refund:

• VietJet changes your flight schedule by more than 2 hours.

• You cancel within 24 hours of booking (for flights booked 7+ days in advance).

• You purchased a “SkyBoss” or “Deluxe” fare (these have better refund terms).

• A family emergency or medical issue occurs (you must provide proof).

Important tip from AirlinesDealsHub: Always choose the “refund to original payment method” option if available. Many travelers accidentally select “travel voucher” and then struggle to use it later. If you need cash back, do not settle for a voucher. Call the VietJet Air refund phone support at +1-855-662-5620 to ask for a cash refund. Be polite but firm. Explain your situation clearly. We have helped many readers get their money back just by making a simple phone call.

What Is VietJet’s Cancellation Policy for Domestic Flights

VietJet operates many domestic routes within Vietnam, including Ho Chi Minh City to Hanoi, Da Nang to Phu Quoc, and more. The VietJet Air cancellation policy for domestic flights is stricter than international ones because domestic tickets are often cheaper. You must pay attention to the time before departure. If you cancel more than 3 hours before your domestic flight, you might only lose a small fee. But if you cancel less than 3 hours before takeoff, you could lose the entire ticket value. This is where the VietJet Air cancellation fee becomes very important.

Domestic flight cancellation fees (approximate):

• More than 7 days before departure: Fee around 200,000 – 400,000 VND (approx $8–$16 USD).

• 3 to 7 days before departure: Fee around 400,000 – 600,000 VND ($16–$24 USD).

• Less than 3 hours before departure: Up to 100% of ticket price (no refund).

• No-show (not cancelling at all): Zero refund, zero credit.

Step-by-step to cancel a domestic VietJet flight:

1. Go to VietJet’s website and click “Manage Booking”.

2. Enter your booking code and last name.

3. Select the flight you want to cancel.

4. View the cancellation fee shown on screen.

5. Confirm cancellation and choose refund method (credit or original payment).

6. Save the cancellation confirmation email.

If you have ever tried to cancel a budget airline ticket, you know the fees can feel painful. But sometimes cancelling early saves you more money than rescheduling. We recommend using the VietJet Air cancellation support number (+1-855-662-5620) to double-check fees before you click cancel. A quick phone call can prevent costly mistakes.

What Is VietJet’s Cancellation Policy for International Flights

International flights with VietJet connect Vietnam to countries like Thailand, Singapore, South Korea, Japan, Taiwan, and Malaysia. The rules for international cancellations are slightly different and often more generous. Why? Because international aviation laws protect passengers more strongly. For example, if you book an international flight from Bangkok to Ho Chi Minh City, you have a stronger right to a refund under the VietJet cancellation policy 24 hours rule. Many international bookings qualify for a full refund if cancelled within 24 hours, regardless of fare type. This is a golden window you should never ignore.

International flight cancellation highlights:

• 24-hour risk-free cancellation: Full refund if cancelled within 24 hours of booking (flight must be at least 7 days away).

• After 24 hours: Fees range from $25 to $100 USD depending on route and fare class.

• SkyBoss international: Lower fees, sometimes only $30 USD penalty.

• Promo international fares: Often non-refundable, but you may get taxes back.

Real traveler scenario: Imagine you book a flight from Seoul to Nha Trang for a beach vacation. Two days later, your boss denies your leave request. Under the VietJet Air refund policy, if you cancel within 24 hours of booking, you get everything back. But if you wait 3 days, you might pay a $50 fee and get the rest as a voucher. That voucher expires in 90 days. So timing is everything.

What is the VietJet Air refund process for international flights?First, cancel online. Second, wait for an email confirmation. Third, fill out their online refund request form (found under “Support” on their website). Fourth, wait 7–14 business days for processing. Fifth, check your credit card statement. If you do not see the refund after 21 days, call the VietJet Air contact number at +1-855-662-5620. AirlinesDealsHub has verified that this number works for English-speaking support.

Are Cancellation Fees Charged by VietJet

Yes, VietJet charges cancellation fees in almost every situation except when they cancel the flight or when you use the 24-hour rule. The VietJet Air cancellation fee is how the airline protects itself from last-minute empty seats. Think of it like a restaurant reservation: if you cancel too late, the restaurant loses money because they turned away other customers. Same idea here. The fee varies based on three things: how early you cancel, your fare type, and whether your flight is domestic or international.

Detailed fee table (approximate, subject to change):

Cancellation Time	Economy (Promo)	Economy (Standard)	SkyBoss/Deluxe
30+ days before	50% fee	30% fee	10% fee
14-29 days before	70% fee	40% fee	20% fee
3-13 days before	90% fee	60% fee	30% fee
Less than 3 hours	100% fee	90% fee	70% fee

Important notes about VietJet Air cancellation fees:

• Fees are calculated as a percentage of the base fare (not including taxes and airport fees).

• Taxes and surcharges are usually refundable even if the base fare is not.

• If you used a promo code, the discount disappears after cancellation.

• Children and infant tickets follow the same fee structure.

Pro tip from AirlinesDealsHub: Before cancelling, check if changing your flight date is cheaper than cancelling. Sometimes a change fee ($20–$40) is lower than a cancellation fee ($50–$100). You can change your flight online just like you cancel. Compare both options. We have saved our readers hundreds of dollars by recommending a flight change instead of a cancellation. Call +1-855-662-5620 if you need help deciding.

How Long Does It Take to Receive a Refund from VietJet

Patience is a virtue, especially when waiting for airline refunds. The how long does VietJet Air refund take question is one of the most common we hear. Based on hundreds of traveler reports, the average refund time is 14 to 21 business days. However, some refunds take up to 60 days if there is a problem. Credit card refunds are usually faster than bank transfers or cash payments. If you paid with a credit card, expect to see the money back within 2 billing cycles. Debit cards can take longer because banks process refunds more slowly.

Typical refund timeline by payment method:

• Credit card (Visa/Mastercard): 7–14 business days.

• Debit card: 10–21 business days.

• Bank transfer: 15–30 business days.

• Cash at airport counter: 30–60 days (they send a check or bank draft).

• Travel voucher: Instant upon cancellation (valid for 90 days).

What delays your refund?

• You forgot to submit the online refund request form after cancelling.

• Your bank holds the refund for fraud review.

• You used a third-party travel agent (Expedia, Booking.com, etc.).

• The flight was partially used (you flew one leg but cancelled the return).

How to check your refund status:Call the VietJet Air refund phone support at +1-855-662-5620. Have your booking code, cancellation confirmation number, and payment date ready. Ask for a reference number for your refund request. If they say “processing,” ask for an estimated date. If they say “completed,” ask for the transaction ID to give your bank. We recommend calling every 7 days if you have not received your money. Being polite but persistent works wonders.

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Can I Cancel a VietJet Ticket Online?

Yes, absolutely. The easiest and fastest way to cancel is online. You do not need to visit an airport or call a busy hotline. The how to cancel VietJet flight online process takes less than 5 minutes if you have your booking information ready. However, many travelers get stuck because they cannot find the cancel button. Let us walk you through it like a friend guiding you step by step.

Step-by-step to cancel VietJet flight online:

1. Go to the VietJet Air official website (www.vietjetair.com).

2. Click “Manage Booking” at the top of the homepage.

3. Enter your booking code (6 alphanumeric characters found in your email) and your last name.

4. Click “Search” to see your flight details.

5. Select the flight segment you want to cancel (one-way or round-trip).

6. Click the “Cancel” button (it may say “Request Cancellation”).

7. Review the cancellation fee shown on screen before confirming.

8. Choose your refund method: original payment or travel credit.

9. Confirm cancellation by clicking “Yes, Cancel My Flight”.

10. Save the confirmation page as a PDF or take a screenshot. Also save the email they send.

Common problems when cancelling online:

• The cancel button is greyed out: This means your fare is non-refundable and non-cancellable.

• You get an error message: Try a different browser (Chrome works best) or clear your cache.

• The website is slow: Try during off-peak hours (late evening Vietnam time).

• You booked through a travel agent: You must cancel through that agent, not VietJet directly.

What if you cannot cancel online?Call the VietJet Air cancellation support number at +1-855-662-5620. Tell the agent: “I tried to cancel online but the button is not working. Please help me cancel my flight and process a refund.” Write down the agent’s name and the time of the call. If they refuse, ask for a supervisor. AirlinesDealsHub has documented many cases where a phone call successfully cancelled a flight that the website would not allow.

Can I Get a Full Refund on VietJet Tickets? When VietJet Air Refund Policy Gives You 100% Back

A full refund means you get every penny back, including taxes, fees, and the base fare. This is rare with low-cost airlines, but it does happen. The VietJet Air refund policy grants full refunds in four specific situations. Outside of these, you will likely lose at least a portion of your ticket price. Let us be clear so you have realistic expectations.

Situations where you get a full refund:

1. VietJet cancels your flight (any reason, including weather or operational issues).

2. VietJet changes your flight time by more than 3 hours (domestic) or 5 hours (international).

3. You cancel within 24 hours of booking (only for flights booked at least 7 days before departure).

4. A passenger dies (immediate family member must provide death certificate).

Important nuance: Even in these situations, you must request the refund. VietJet will not automatically send your money back. You have to fill out their refund form or call their support. Also, if you accept a rebooking or voucher, you lose your right to a full cash refund. So if VietJet cancels your flight, do not accept the first offer. Call +1-855-662-5620 and say: “I want a full refund to my original payment method, not a voucher.” Be firm. You are legally entitled to this under most aviation laws.

What about “non-refundable” tickets?Even non-refundable tickets can sometimes get a full refund if VietJet is at fault. For example, if they overbook the flight and bump you off, you get a full refund plus compensation. Similarly, if they cancel the flight due to a mechanical issue (not weather), you get a full refund. The key is whether the cancellation is the airline’s fault or an “act of God.” AirlinesDealsHub recommends documenting everything: save emails, screenshots, and call recordings if legal in your area.

Are Refunds Available for Non-Refundable VietJet Tickets

This question confuses almost every traveler. If a ticket is labeled “non-refundable,” does that mean you get absolutely nothing back? Not exactly. Even non-refundable tickets often allow you to recover the taxes and airport fees. Why? Because taxes are paid to the government, not to VietJet. If you do not fly, the government does not keep your tax money. VietJet must return it to you by law. The same applies to fuel surcharges and insurance fees you purchased separately.

What you can recover from a non-refundable VietJet ticket:

• Government taxes (Vietnam VAT, departure taxes, arrival taxes).

• Airport fees (passenger service charges, security fees).

• Fuel surcharges (sometimes, depending on fare rules).

• Baggage fees (if you prepaid for bags and did not use them).

• Seat selection fees (if you cancelled before check-in).

What you cannot recover:

• The base fare (the ticket price itself).

• Promo discounts (0 VND tickets give zero refund).

• Insurance premiums (travel insurance is separate).

Step-by-step to get a refund on a non-refundable VietJet ticket:

1. Cancel your flight online (even if non-refundable, you must cancel).

2. Wait for the cancellation confirmation email.

3. Go to VietJet’s “Refund Request” page (found under “Support”).

4. Upload your cancellation confirmation and booking details.

5. Request “Tax and fee refund only” (not base fare).

6. Wait 30–45 days for processing.

Real example: You bought a non-refundable promo ticket for $100 ($60 base fare + $40 taxes). You cancel. You will likely get back $30–$35 of the taxes after VietJet deducts an administrative fee. It is not nothing. On a $500 ticket, taxes could be $100–$150. That is real money you can recover. Call the VietJet Air contact number at +1-855-662-5620 to ask exactly how much tax refund you qualify for.

Can Travel Insurance Help Recover Money After Cancelling a VietJet Ticket

Yes, travel insurance is often the hero you did not know you needed. If the VietJet Air cancellation policy leaves you with little or no refund, your travel insurance policy might cover the loss. However, insurance does not cover “I changed my mind.” It covers specific, unforeseen events. Think of it as a safety net for emergencies, not a free cancellation pass.

What travel insurance typically covers (VietJet flight cancellations):

• You get sick or injured before the flight (doctor’s note required).

• A family member dies (death certificate required).

• Your home is damaged by fire, flood, or natural disaster.

• You lose your job unexpectedly (some policies, not all).

• Weather prevents travel (hurricane, blizzard, volcanic ash).

What travel insurance does NOT cover:

• Changing your mind or finding a cheaper flight.

• Work-related schedule changes (unless you have “cancel for work reasons” rider).

• Fear of flying or general anxiety.

• A pandemic (many policies exclude COVID-19 now).

How to claim travel insurance for a VietJet cancellation:

1. Cancel your VietJet flight first (get written confirmation).

2. Contact your insurance provider within 24–48 hours of the emergency.

3. Submit the VietJet cancellation confirmation showing no refund or partial refund.

4. Provide proof of the covered reason (doctor’s note, police report, death certificate).

5. Wait 10–30 days for reimbursement.

Is the refund from insurance the same as VietJet Air flight cancellation compensation?No, they are different. Compensation from VietJet happens when they cancel your flight due to their fault (overbooking, maintenance). Insurance pays you when you cancel for a covered reason. Some travelers double-dip: they get a partial refund from VietJet (taxes) and insurance covers the rest (base fare). AirlinesDealsHub always recommends buying travel insurance within 14 days of booking your flight. That way, pre-existing conditions are covered too.

Frequently Asked Questions (FAQs)

Q1: What is the VietJet cancellation policy 24 hours?

If you cancel your VietJet flight within 24 hours of booking and your departure date is at least 7 days away, you are entitled to a full refund with no penalty. This applies to both domestic and international flights. You must cancel online or by phone. After 24 hours, fees apply.

Q2: How do I speak to someone at VietJet Air about my refund?

Call the VietJet Air contact number at +1-855-662-5620. This is their English-speaking support line for refunds and cancellations. Have your booking code ready. Wait times are usually 10–20 minutes. You can also message them on Facebook, but phone is faster.

Q3: Can I get a refund if I cancel my VietJet flight due to illness?

Yes, but you need a doctor’s note. VietJet’s policy allows medical refunds on a case-by-case basis. You must submit the doctor’s note and a refund request form within 7 days of the flight. Call their support number first to get instructions.

Q4: How long does VietJet Air refund take for credit card payments?

Typically 7–14 business days. However, your bank may take an additional 3–5 days to post the refund to your account. If you do not see the refund after 21 days, call +1-855-662-5620 and ask for a refund reference number to give your bank.

Q5: What is the VietJet Air cancellation fee for SkyBoss tickets?

SkyBoss tickets have the lowest fees. For cancellations more than 7 days before departure, the fee is approximately 10% of the base fare or $20–$30 USD. For last-minute cancellations (less than 3 hours), the fee is around 70% of the base fare.

Q6: Can I cancel my VietJet flight online if I booked through a travel agent?

No. If you booked through Expedia, Booking.com, or any third-party site, you must cancel through them. VietJet cannot modify or cancel third-party bookings. Contact your travel agent immediately. Their cancellation policy may be different from VietJet’s.

Q7: Does VietJet offer free cancellation for flights to South Korea?

Only within the 24-hour risk-free window. After that, standard VietJet Air cancellation policy applies. However, flights to/from South Korea have slightly better passenger protection laws. You may get a full refund if VietJet changes the flight by more than 2 hours.

Q8: How do I request a refund for taxes on a non-refundable VietJet ticket?

Cancel your flight online first. Then go to VietJet’s website > Support > Refund Request. Select “Tax refund only.” Upload your cancellation confirmation. Wait 30–45 days. If you struggle, call +1-855-662-5620 and ask for the tax refund department.

Q9: Can I transfer my VietJet ticket to another person instead of cancelling?

No. VietJet does not allow name changes or ticket transfers. The only options are: cancel for a refund (minus fees), change the date (pay a change fee), or lose the ticket entirely. You cannot sell or give your ticket to someone else.

Q10: What is the VietJet Air refund phone support hours?

The VietJet Air ticket refund phone support at +1-855-662-5620 is available Monday to Friday, 8:00 AM to 8:00 PM (Vietnam time). For urgent cancellations outside these hours, use the online “Manage Booking” tool. It works 24/7.

Final words We know how stressful flight cancellations can be. You worked hard for your money, and losing it feels unfair. But remember: the VietJet Air cancellation policy is designed for clarity, not cruelty. If you act fast, use the 24-hour window, and call +1-855-662-5620 when needed, you can often recover most of your money. Do not wait. Do not panic. Just follow the steps in this guide. You’ve got this. Safe travels, and may your next flight be exactly as planned.